Return Home Members Area Experts Area The best AskMe alternative!Answerway.com - You Have Questions? We have Answers! Answerway Information Contact Us Online Help
 Wednesday 3rd December 2008 12:09:38 AM


 

Username:

Password:

or
Join Now!

  

Home/Business & Economy/Customer Service
Forum Ask A Question   Question Board   FAQs Search
Return to Question Board

Question Details Asked By Asked On
customer service CeeBee 09/22/03
    I was just reading your profile and noticed this:

    "When a customer complains and I don't listen, then common sense tells me that the customer will soon be talking to my competitor or complaining to their neighbor or coworker.

    I would rather that they continue to complain to me than to express their complaints to others."

    I understand about complainers going to competitors or complaining to others, but wouldn't it be better for the customer, the company, and especially the employee to find a way/ways to resolve the complaint rather than continue to hear complaints?

Summary of Answers Received Answered On Answered By Average Rating
1. CeeBee, Of course, it is always better to resolve the probl...
 09/22/03 BillyExcellent or Above Average Answer
2. CeeBee, the entire idea of having customers complain to me i...
 09/23/03 wvseagullExcellent or Above Average Answer
Your Options
    Additional Options are only visible when you login! !

vq/Cu   © Copyright 2002-2008 Answerway.org. All rights reserved. User Guidelines. Expert Guidelines.
Privacy Policy. Terms of Use.   Make Us Your Homepage. Bookmark Answerway.